General conditions

Article
1 – Definitions.

In these
terms and conditions, the following definitions shall apply:

Entrepreneur: Ctrl+Cee Bv,
established in Ninove under VAT no. BE0785662782;
Customer: any visitor to the
website of Ctrl+Cee, both natural and legal persons and anyone who uses
the products offered by Ctrl+Cee;
Parties: Ctrl+Cee and client
together;
Agreement: distance: an
agreement under which, within the framework of a system organized by the
for distance selling of products and/or services, up to and including the
conclusion of the agreement, exclusive use is made of one or more
techniques for communication;
Technique: for distance
communication: means that can be used for an agreement, without the
customer and entrepreneur being together in the same room at the same
time;
Reflection period: the period
within which the customer can exercise his right of withdrawal;
Right of withdrawal: the
possibility for the customer to waive the distance within the cooling-off period;
Day:
calendar day;
Duration transaction: a
distance contract relating to a series of products and/or services, the
delivery and/or purchase obligation of which is spread over time;
Durable: data carrier: any
means that enables the customer or entrepreneur to store information
addressed to him personally in a way that allows future consultation and
unaltered reproduction of the stored information.

Article
2 – Identity of the entrepreneur

Ctrl+Cee
Bv, Kattestraat 49, 9400 Ninove, Belgium +32 491 59 91 47 info@ctrlcee.be
BE0785662782

Article 3 – Applicability.

These general terms and
conditions apply to any offer made by the entrepreneur and any distance
contract concluded between entrepreneur and customer.
Before the distance contract is
concluded, the text of these general terms and conditions will be made
available to the customer. If this is not reasonably possible, before the
distance contract is concluded, it will be indicated that the general
terms and conditions can be inspected at the ‘s premises and they will be
sent free of charge to the customer at his or her request as soon as
possible.
If the distance contract is
concluded electronically, notwithstanding the preceding paragraph and
before the distance contract is concluded, the text of these general
conditions may be made available to the
electronically in such a way that it can be stored by the in a
simple manner on a durable data carrier. If this is not reasonably
possible, before the remote agreement is concluded, it will be indicated
where the general conditions can be inspected electronically and that they
will be sent electronically or otherwise free of charge at the customer’s
.
In the that specific product or
service terms and conditions apply in addition to these general terms and
conditions, the second and third paragraphs shall apply mutatis mutandis,
and in the event of conflicting general terms and conditions, the customer
may always rely on the applicable provision that is most favorable to him.

Article 4 – General conditions

We reserve the right to refuse
service to anyone at any time and for any reason.
You understand that your
content (except credit card data) may be transmitted unencrypted and may
involve transmission over different networks; and changes to meet and
adapt to the technical requirements of connecting networks or devices.
Credit card information is always encrypted during transmission over
networks.
You agree not to reproduce,
duplicate, copy, sell, resell or exploit any part of the Service, use of
the or access to the Service or any contact on the website through which
the Service is provided without express written permission from us.

Article 5 – The offer

If an offer has a limited
period of validity or is made subject to conditions, this shall be
expressly stated in the offer.
The offer contains a complete
and accurate description of the products and/or services offered. The
description is sufficiently detailed to enable a proper assessment of the
offer by the customer. If the entrepreneur uses images these are a true
representation of the products and/or services offered. Obvious mistakes
or errors in the offer do not bind the entrepreneur.
Each offer contains such
information that it is clear to the customer what the rights and
obligations are, which are attached to the acceptance of the offer. This
concerns in particular:

The
price including taxes;
The cost of delivery, if any;
The manner in which the
agreement will be established and the actions required to do so;
Whether or not the right of
withdrawal applies;
The method of payment,
delivery or performance of the contract;
The deadline for acceptance of
the offer, or the deadline for the price to be maintained;
The amount of the rate for
distance communication if the cost of using the technique for distance
communication is calculated on a basis other than the basic rate;
If the agreement is archived
after its conclusion, in what manner it can be accessed by the customer;
The manner in which the
customer can become aware of acts not wanted by him before the conclusion
of the contract, as well as the manner in which he can rectify them
before the conclusion of the contract;
Any languages in which, in
addition to Dutch, the agreement may be concluded;
The codes of conduct to which
the entrepreneur has subjected himself and the manner in which the
customer can consult these codes of conduct electronically; and
The minimum duration of the
distance contract in the case of a contract for continuous or periodic
delivery of products or services.

Article 6 – The Agreement

The agreement, subject to the
provisions of paragraph 5, comes into effect at the time of acceptance by
the customer of the offer and fulfillment of the conditions set forth
therein.
If the customer has accepted
the offer electronically, the shall
immediately confirm electronically the receipt of the acceptance of the
offer. As long as the receipt of this acceptance has not confirmed, the
customer can dissolve the agreement.
If the agreement is established
electronically, the entrepreneur will take appropriate technical and
organizational measures to protect the electronic transfer of data and
ensure a secure web environment. If the customer can pay electronically,
the entrepreneur will observe appropriate security measures for this
purpose.
The shall include with the
product or service to the customer the following information, in writing
or in such a way that it can be stored by the customer in an accessible
manner on a durable data carrier:

The visiting address of the
business owner’s office to which the customer can address complaints
The conditions under which and
the manner in which the customer can use the right of withdrawal, or a
clear notification regarding the exclusion of the right of withdrawal;
The information about existing
after-purchase service and warranties;
The data included in article 5
paragraph 3 of these terms and conditions, unless the entrepreneur has
already provided this data to the customer before the execution of the
agreement;
The requirements for
termination of the contract if the contract has a duration of more than
one year or is of indefinite duration.

If the entrepreneur has
undertaken to deliver a series of products or services, the provision in
the previous paragraph only to the
first delivery.

Article
7 – Costs in case of withdrawal

If the customer exercises his
right of withdrawal, at most the costs of return shipment shall be borne
by him.
The will reimburse all payments
received from the customer, including, if applicable, delivery costs,
without delay and in any case within 14 days from the day it is informed
of the customer’ decision to revoke the contract.
The shall make the refund using
the same means of payment as that used by the customer during the original
transaction, unless the customer has expressly agreed to a different means
of payment and on the understanding that the customer may not incur any costs
as a result of such refund.
Additional costs resulting from
the customer’s explicit choice to opt for a mode of delivery other than
the cheapest standard delivery offered by the company shall not be
refunded by the entrepreneur.
Except where the company has
offered to pick up the goods itself, the company may, in the context of
sales contracts, wait refund until it has received all the goods back, or
until the customer has proved that he has returned the goods, whichever
comes first.

Article
8 – Exclusion of the right of withdrawal.

If the customer does not have a
right of withdrawal, this can only be excluded by the entrepreneur if the
entrepreneur has clearly stated this in the offer, at least in time for
the conclusion of the contract.
Exclusion of the right of
withdrawal is only possible for:

Service contracts after full
performance of the service if performance has begun with the express
prior consent of the customer, and provided the customer has acknowledged
that he loses his right of withdrawal once the company has fully
performed the contract;
The supply or provision of
goods or services whose price is subject to fluctuations in the financial
market over which the has no control and which may occur within the
withdrawal period;
The delivery of goods
manufactured to the customer’s specifications, or clearly intended for a
specific person;
The supply of goods which,
after delivery, are by their nature irrevocably mixed with other
products;
Contracts where the customer
has specifically requested the company to visit him in order to perform
urgent repairs or maintenance there; however, where on such a visit the
company provides additional services not explicitly requested by the
customer, or supplies goods other than replacement parts necessarily used
to perform the maintenance or repairs, the right of withdrawal shall
apply to those additional services or goods;
The delivery of sealed
computer software whose seal has been broken after delivery;
The supply of digital content
not on a tangible medium, if
performance has begun with the customer’s express prior consent and
provided the customer has acknowledged that he thereby forfeits his right
of withdrawal;
The agreements for betting and
lottery services.

Article 9 – The price

Prices for our products are
subject to change without notice.
We reserve the right to change
or discontinue the Service (or any part or content thereof) at any time
without notice.
We are not liable to you or any
third party for any change, price change, suspension or discontinuation of
the service.
The prices mentioned in the
offer of products or services include VAT.

Article 10 – Conformity and Warranty

The entrepreneur guarantees
that the products and/or services comply with the agreement, the
specifications stated in the offer, the reasonable requirements of
soundness and/or usability and the existing legal provisions and/or
government regulations on the date of the conclusion of the agreement.
An arrangement offered as a
guarantee by the entrepreneur, manufacturer or importer does not affect
the rights and claims that the customer can assert against the
entrepreneur in respect a shortcoming in the fulfillment of the
obligations of the on the basis of the law and / or the remote agreement.
We are not responsible if the
information on this site is not accurate, complete or current. The
material on this site is general information only and should not be used
as the sole basis for making decisions without consulting primary, more
accurate, complete or current sources of information. Reliance on the
material on this site is at your own risk.
We may provide you with access
to third-party tools over which we do not control, have any control or
input
You acknowledge and agree that
we provide access to such tools “as is” and “as
available” without warranties, representations or conditions of any
nature and without any endorsement. We shall not be liable in any way for
or in connection with your use of optional third party tools
Any use by you of optional
tools offered through the site is entirely at your own risk and discretion
and you should ensure that you are familiar with and agree to the terms
and conditions on which tools are by the relevant third party vendor(s).
We do not guarantee that your
use of our service will be uninterrupted, timely, secure or error-free.

Article 11 – Delivery and execution

The entrepreneur will take the
greatest possible care when receiving and executing orders for products
and when assessing requests for the provision of services.
The place of delivery is the
address that the customer known to
the company.
Subject what is stated in
article 6 of these general conditions, the company will execute accepted
orders but at the latest within 30 days unless a longer delivery period
has been agreed. If delivery is delayed, or if an order cannot or can only
be partially carried out, the customer will be informed about this at the
latest one month after the was placed. In that case, the customer has the
to dissolve the agreement without cost, request an equivalent replacement
product, or obtain possible compensation.
In of dissolution in accordance with the
previous paragraph, the entrepreneur will refund the amount paid by the
customer as soon as possible, but at the latest within 30 days after
dissolution.
If delivery of an ordered
product proves impossible, the will
make an effort to provide a replacement item. At the latest upon delivery,
it will be reported in a clear and comprehensible that a replacement
article is being delivered. With replacement articles, the right of
withdrawal cannot be excluded. The costs of return shipment shall be borne
by the entrepreneur.
The risk of damage and/or loss
of products rests with the entrepreneur until the of delivery to the
customer, unless expressly agreed otherwise.

Article 12 – Duration transactions

The customer may terminate an
agreement entered into for an indefinite period of time at any subject to
agreed termination rules and a notice period not exceeding one month.
An agreement entered into for a
definite period has a maximum term of two years. If it is agreed that in
the event of the ‘s silence, the remote agreement will be renewed, the
agreement continue as an agreement for an indefinite period of time and
the notice period after continuation of the agreement will a maximum of
one month.

Article 13 – Payment

Insofar as not agreed later,
the amounts owed by the customer must be paid within fourteen days after
delivery of the good or, in the case of an agreement to provide a service,
within 14 days after delivery of the documents relating to this agreement.
When selling products to
customers, general terms and conditions may stipulate partial or full
payment in advance (during the withdrawal period). Where advance payment
is stipulated, the customer may not assert any rights regarding the
execution of the respective order or service(s) before the stipulated
advance payment has been made.
The customer has the duty to
immediately report inaccuracies in payment data provided or mentioned to
the entrepreneur. In case of non-payment by the customer, the entrepreneur
is entitled, subject to legal restrictions, to charge the reasonable costs
made known in advance to the customer.

Article 14 – Complaints procedure

The entrepreneur has a
sufficiently publicized complaint procedure and handles the complaint in
accordance with this complaint procedure.
Complaints about the
performance of the agreement must be submitted to the entrepreneur within
a reasonable time, fully and clearly described, after the customer has
found the defects.
Complaints submitted to the
entrepreneur will be answered within a period of 14 days from the date of
receipt. If a complaint requires a foreseeably longer processing time, the
entrepreneur will respond within the 14-day period with a notice of
receipt and an indication of when the customer can expect a more detailed
answer.
A complaint about a product,
service or the entrepreneur’s service can also be submitted via a
complaint form on the customer page of Ctrl+Cee’s website
(www.ctrlcee.be). The complaint is then sent both to the entrepreneur in
question and to Ctrl+Cee.
If the complaint cannot be
resolved by mutual agreement, a dispute arises which is subject to the
dispute settlement procedure. The customer can appeal to the customer ombudsman service. The customer has the
possibility of a request for
mediation via the Belmed platform of the Federal Public Service
Economy
At any time, customers may file
a complaint online with the European Commission at https://ec.europa.eu/odr/

Article
15 – Disputes

Contracts
between the Entrepreneur and the Customer to which these general terms and
conditions relate are exclusively by
Belgian law.

Article
16 – Counterfeiting

The
entrepreneur offers at all times only products that she purchases from the
original manufacturers and their wholesalers. When in doubt about the
authenticity of the products, the customer can find more information and tips
on the website https://www.eccbelgie.be. If counterfeiting is suspected, the
customer can always submit a complaint to the hotline
https://meldpunt.belgie.be/meldpunt.

Article 17 – Additional or different
provisions

Additional
provisions or provisions deviating from these general conditions may not be to
the detriment of the customer and must recorded in writing or in such a way
that they can be stored by the customer in an accessible manner on a durable
data carrier.

Article
18 – Modification of the general terms and conditions Ctrl+Cee

Amendments
to these terms and conditions shall be effective only after they have been
published in an appropriate manner, provided in the event of applicable
amendments during the term of an offer, the provision most favorable to the
customer shall prevail.

Article
19 – Identity theft and credit card fraud

To ensure
the security of your online visit, Ctrl+Cee works exclusively with authorized
security partners. Loss or theft of your identity data is thus to a minimum. Ctrl+Cee believes it has all possible and relevant precautions and
thus acts as a normal, foresighted and careful online intermediary. Any
identity theft or (financial) theft can therefore not be held against Ctrl+Cee.

Address
Ctrl+Cee: Fonteinstraat 72 9400 Okegem Belgium

Article
20 – Responsibility for the rented equipment

1. The
renter is at all times responsible for the rented equipment from the time of
delivery until the time of its return to the entrepreneur.

2. The
renter must use the rented equipment carefully and according to the
entrepreneur’s instructions for use.

3.In case
of damage, loss or theft of the rented equipment, the hirer is obliged to
immediately the entrepreneur and
compensate the damage or loss. The compensation for damage or loss will be
determined based on the replacement value or repair cost of the equipment.

4. The lessee is not entitled to
sublet, sell or otherwise transfer of
the leased equipment to third parties.

Article
21 – Damage, loss or theft of rented equipment

1.The
renter is obliged to return the rented equipment in the same condition in which
it was received, for normal wear and tear.

2.If
there is damage, loss or theft of the rented equipment, the renter must report
it to the entrepreneur within 24 hours, with a detailed description of the
damage or loss.

3.The
renter is liable for all costs resulting from damage to or loss of the rented
equipment, repair costs or the replacement value if the equipment cannot be
repaired.

4.The
hirer must not use the rented equipment for any purpose other than that for
which it is intended and must provide due care and protection against loss or
damage.

Article
22 – Insurance of the rented equipment

1.The
renter is obliged to take out insurance for the rented equipment covering the
risks of damage, loss or theft, unless otherwise agreed.

2.If the
renter does not purchase insurance, the renter is fully responsible for the
cost of damage, loss or theft of the equipment.

Article
23 – Return of the rented equipment.

1.The
rented equipment must be returned on the agreed date and location in good
condition and in full working order.

2.If the
rented material is not returned after the agreed deadline, the renter will a penalty equal to the rental price per day
the material is late.

3.If the
rented material is damaged, the renter will be charged compensation to the replacement value or repair cost of
the damaged material.

Article
24 – Liability for damages to third parties

1.The
renter is fully liable for damage caused to third parties through the use of
the rented equipment. The entrepreneur is in no way liable for such damage.

© 2023
Ctrl+Cee (https://www.ctrlcee.be). The information
provided (general terms and conditions, privacy statement and disclaimer) is
copyrighted by right, so the information may not be reproduced or communicated
without the prior and written consent of Ctrl+Cee (info@ctrlcee.be). All
applicable intellectual property rights are therefore retained.