General conditions

Article 1 – Definitions.
In these terms and conditions, the following definitions shall apply:
Entrepreneur: Ctrl+Cee Bv, established in Ninove under VAT no. BE0785662782;
Customer: any visitor to the website of Ctrl+Cee, both natural persons and legal entities and anyone who uses the products offered by Ctrl+Cee;
Parties: Ctrl+Cee and customer together;
Distance contract: an agreement whereby, within the framework of a system organized by the entrepreneur for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for distance communication;
Technique for distance communication: means that can be used for concluding an agreement, without the customer and entrepreneur having come together in the same room at the same time;
Grace period: the period within which the customer can make use of his right of withdrawal;
Right of withdrawal: the possibility for the customer to waive the distance contract within the reflection period;
Day: calendar day;
Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable data carrier: any means that enables the customer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.

Article 2 – Identity of the entrepreneur
Ctrl+Cee Bv,
Fonteinstraat 72, 9400 Ninove, Belgium
+32 491 59 91 47
info@ctrlcee.be
BE0785662782

Article 3 – Applicability
1. These general conditions apply to each offer of the entrepreneur and to each distance contract concluded between entrepreneur and customer.
2. Before the distance contract is concluded, the text of these general conditions will be made available to the customer. If this is not reasonably possible, before the remote agreement is concluded, it will be indicated that the general terms and conditions are available for inspection at the entrepreneur’s premises and that they will be sent free of charge to the customer as soon as possible upon request.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the customer electronically in such a way that it can be easily stored by the customer on a durable data carrier. If this is not reasonably possible, before the remote agreement is concluded, it will be indicated where the general terms and conditions can be inspected electronically and that they will be sent electronically or otherwise free of charge at the customer’s request.
4. In the event that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis and, in the event of conflicting general terms and conditions, the customer may always invoke the applicable provision that is most favorable to him.

Article 4 – General terms and conditions
We reserve the right to refuse service to anyone at any time and for any reason.
You understand that your content (except credit card data) may be transmitted unencrypted and may involve transmission over different networks; and changes to meet and adapt to the technical requirements of connecting networks or devices. Credit card data is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service or access to the Service or any contact on the website through which the Service is provided without express written permission from us.

Article 5 – The Offer.
1. If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.
2. The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the customer. If the entrepreneur uses images these are a true representation of the products and / or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
3. Each offer contains such information that it is clear to the customer what rights and obligations are attached to the acceptance of the offer. This concerns in particular:
o the price including taxes;
o any costs of delivery;
o the manner in which the agreement will be concluded and what actions are required for that purpose;
o whether or not the right of withdrawal is applicable;
o the method of payment, delivery or performance of the agreement;
o the period for accepting the offer, or the period for adhering to the price;
o the amount of the rate of distance communication if the costs of using the technique for distance communication are calculated on a basis other than the basic rate;
o if the agreement is archived after its conclusion, in what way it can be consulted by the customer;
o the manner in which the customer can become aware of actions not wanted by him before the conclusion of the agreement, as well as the manner in which he can rectify these before the agreement is concluded;
o any languages other than Dutch in which the agreement can be concluded;
o the codes of conduct to which the trader is subject and the way in which the client can consult these codes of conduct electronically; and
o the minimum duration of the distance contract in the event of a contract for continuous or periodic delivery of products or services.

Article 6 – The agreement
1. The agreement is concluded, subject to the provisions of paragraph 5, at the time of acceptance by the customer of the offer and the fulfillment of the accompanying conditions.
2. If the customer has accepted the offer electronically, the trader will immediately confirm receipt of acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed, the customer may dissolve the agreement.
3. If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to protect the electronic transfer of data and shall ensure a secure web environment. If the customer can pay electronically, the entrepreneur will observe appropriate security measures to that end.
4. The entrepreneur will include the following information with the product or service to the customer, in writing or in such a way that it can be stored by the customer in an accessible way on a durable data carrier:
o the visiting address of the branch of the entrepreneur where the customer can go with complaints
o the conditions under which and the way in which the customer can make use of the right of withdrawal, or a clear notification regarding the exclusion of the right of withdrawal;
o the information on existing after-sales services and guarantees;
o the data included in article 5 paragraph 3 of these conditions, unless the entrepreneur has already provided the customer with these data before the execution of the agreement;
o the requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.
5. If the entrepreneur has undertaken to deliver a series of products or services, the provision in the previous paragraph applies only to the first delivery.

Article 7 – Costs in case of withdrawal
1. If the customer makes use of his right of withdrawal, he shall bear at most the costs of return shipment.
2. The entrepreneur shall reimburse all payments received from the customer, including, if applicable, the delivery costs, without delay and in any case within 14 days from the day it is informed of the customer’s decision to withdraw from the contract.
3. The entrepreneur shall make the reimbursement using the same means of payment as that used by the customer during the original transaction, unless the customer has expressly agreed to a different means of payment and on the understanding that the customer may not incur any costs as a result of such reimbursement.
4. Additional costs resulting from the customer’s explicit choice to opt for a mode of delivery other than the cheapest standard delivery offered by the company shall not be refunded by the entrepreneur.
5. Except when the company has offered to pick up the goods itself, the company may, in the context of sales contracts, wait with the reimbursement until it has received back all the goods, or until the customer has proved that he has returned the goods, whichever comes first.

Article 8 – Exclusion of right of withdrawal.
1. If the Customer does not have a right of withdrawal, this can only be excluded by the Entrepreneur if the Entrepreneur clearly stated this in the offer, at least in good time before concluding the contract.
2. Exclusion of the right of withdrawal is only possible for:
service contracts after full performance of the service if the performance has begun with the express prior consent of the customer, and provided the customer has acknowledged that he loses his right of withdrawal as soon as the company has fully performed the contract;
the supply or provision of goods or services whose price is subject to fluctuations in the financial market over which the company has no control and which may occur within the withdrawal period;
the delivery of goods manufactured according to customer specifications, or which are clearly intended for a specific person;
the delivery of goods which, after delivery, are by their nature irrevocably mixed with other products;
contracts whereby the customer has specifically requested the company to visit him for the purpose of carrying out urgent repairs or maintenance; however, where, in the course of such a visit, the company provides additional services not expressly requested by the customer, or supplies goods other than spare parts necessarily used to carry out the maintenance or repairs, the right of withdrawal shall apply to those additional services or goods
the supply of sealed computer software whose seal has been broken after delivery;
the supply of digital content not supplied on a tangible medium, if performance has begun with the customer’s express prior consent and provided the customer has acknowledged that he thereby loses his right of withdrawal;
contracts for betting and lottery services.

Article 9 – The prize
1. Prices for our products are subject to change without notice.
2. We reserve the right to change or discontinue the Service (or any part or content thereof) at any time without notice.
4. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
5. The prices mentioned in the offer of products or services include VAT.

Article 10 – Conformity and Warranty
1. The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of soundness and/or usability and the existing legal provisions and/or government regulations on the date of the establishment of the agreement.
2. An arrangement offered as a guarantee by the Entrepreneur, manufacturer or importer does not affect the rights and claims that the Customer may assert against the Entrepreneur in respect of a shortcoming in the fulfilment of the Entrepreneur’s obligations under the law and/or the distance contract.
3. We are not responsible if the information on this site is not accurate, complete or current. The material on this site is for general information only and should not be used as the sole basis for making decisions without consulting primary, more accurate, complete or current sources of information. Reliance on the material on this site is at your own risk.
4. We may provide you with access to third-party tools over which we do not control, have any control or input
5. You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations or conditions of any kind and without any endorsement. We shall not be liable in any way for or in connection with your use of optional third party tools
6. Any use by you of optional tools offered through the Site is entirely at your own risk and discretion and you should ensure that you are familiar with and agree to the terms and conditions on which tools are offered by the relevant third party vendor(s).
7. We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free.

Article 11 – Delivery and execution.
1. The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
2. The place of delivery is the address that the customer has made known to the company.
3. With due observance of what is stated in article 6 of these general terms and conditions, the company will execute accepted orders expeditiously but at the latest within 30 days unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot or can only be partially carried out, the customer will be informed about this at the latest one month after the order was placed. In this case, the customer has the right to cancel the agreement without cost, request an equivalent replacement product, or obtain possible compensation.
4. In case of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the customer as soon as possible, but at the latest within 30 days after dissolution.
5. If delivery of an ordered product turns out to be impossible, the entrepreneur will make an effort to provide a replacement article. At the latest upon delivery, it will be clearly and comprehensibly stated that a replacement article is being delivered. With replacement articles, the right of withdrawal cannot be excluded. The costs of return shipment shall be borne by the entrepreneur.
6. The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the customer, unless explicitly agreed otherwise.

Article 12 – Duration transactions
1. The customer may terminate an agreement that has been entered into for an indefinite period of time at any time, subject to the agreed termination rules and a maximum notice period of one month.
2. An agreement entered into for a definite period has a maximum term of two years. If it has been agreed that in the event of the customer’s silence, the distance contract will be renewed, the contract will be continued as a contract for an indefinite period of time and the notice period after continuation of the contract will be a maximum of one month.

Article 13 – Payment
1. Insofar as not agreed later, the amounts owed by the customer must be paid within fourteen days after delivery of the good or, in the case of an agreement to provide a service, within 14 days after delivery of the documents relating to this agreement.
2. When selling products to customers, general terms and conditions may stipulate partial or full prepayment (during the withdrawal period). Where advance payment is stipulated, the customer may not assert any rights regarding the execution of the respective order or service(s) before the stipulated advance payment has been made.
3. The customer has the duty to immediately report inaccuracies in payment details provided or mentioned to the entrepreneur. In the event of non-payment by the customer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs made known in advance to the customer.

Article 14 – Complaints procedure
1. The entrepreneur has a sufficiently publicized complaints procedure and handles complaints in accordance with this complaints procedure.
2. Complaints about the implementation of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the customer has identified the defects.
3. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the customer can expect a more detailed answer.
4. A complaint about a product, service or the entrepreneur’s service can also be submitted via a complaint form on the customer page of Ctrl+Cee’s website. www.ctrlcee.be The complaint will then be sent both to the entrepreneur in question and to Ctrl+Cee.
5. If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure. The customer can appeal to the customer ombudsman service. The customer has the possibility to submit a request for mediation via the Belmed platform of the Federal Public Service Economy.
6. The customer may at any time file a complaint online with the European Commission at https://ec.europa.eu/odr/.

Article 15 – Disputes
Contracts between the entrepreneur and the customer to which these general terms and conditions relate are subject exclusively to Belgian law.

Article 16 – Counterfeiting
The Entrepreneur offers at all times only products purchased from original manufacturers and their wholesalers. When in doubt about the authenticity of the products, the customer can find more information and tips on the website https://www.eccbelgie.be. If counterfeiting is suspected, the customer can always lodge a complaint with the hotline https://meldpunt.belgie.be/meldpunt.

Article 17 – Additional or different provisions
Additional provisions or provisions deviating from these general terms and conditions may not be to the detriment of the customer and must be laid down in writing or in such a way that the customer can store them in an accessible manner on a durable data carrier.

Article 18 – Modification of the general terms and conditions Ctrl+Cee
Amendments to these terms and conditions shall only take effect after they have been published in an appropriate manner, on the understanding that in the event of applicable amendments during the term of an offer, the provision most favorable to the client shall prevail.

Article 19 – Identity theft and credit card fraud
To ensure the security of your online visit, Ctrl+Cee works exclusively with authorized security partners. Loss or theft of your identity information is thereby minimized. Ctrl+Cee believes it has taken all possible and relevant precautions and thus acts as a normal, foresighted and careful online intermediary. Any identity theft or (financial) theft can therefore not be held against Ctrl+Cee.

Address Ctrl+Cee:
Fonteinstraat 72
9400 Okegem
Belgium

© 2023 Ctrl+Cee ( https://www.ctrlcee.be ). The information provided (general terms and conditions, privacy statement and disclaimer) is copyrighted by right, so the information may not be reproduced or communicated without the prior and written consent of Ctrl+Cee (info@ctrlcee.be). All applicable intellectual property rights are therefore retained.