General conditions

Article 1 – Definitions.

In these terms and conditions, the following definitions shall apply:

Entrepreneur: Ctrl+Cee Bv, established in Ninove under VAT no. BE0785662782;
Customer: any visitor to the website of Ctrl+Cee, both natural and legal persons and anyone who uses the products offered by Ctrl+Cee;
Parties: Ctrl+Cee and client together;
Agreement: distance: an agreement under which, within the framework of a system organized by the for distance selling of products and/or services, up to and including the conclusion of the agreement, exclusive use is made of one or more techniques for communication;
Technique: for distance communication: means that can be used for an agreement, without the customer and entrepreneur being together in the same room at the same time;
Reflection period: the period within which the customer can exercise his right of withdrawal;
Right of withdrawal: the possibility for the customer to waive the distance within the cooling-off period;
Day: calendar day;
Duration transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;
Durable: data carrier: any means that enables the customer or entrepreneur to store information addressed to him personally in a way that allows future consultation and unaltered reproduction of the stored information.

Article 2 – Identity of the entrepreneur

Ctrl+Cee Bv, Fonteinstraat 72, 9400 Ninove, Belgium +32 491 59 91 47 info@ctrlcee.be BE0785662782

Article 3 – Applicability.

These general terms and conditions apply to any offer made by the entrepreneur and any distance contract concluded between entrepreneur and customer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the customer. If this is not reasonably possible, before the distance contract is concluded, it will be indicated that the general terms and conditions can be inspected at the ‘s premises and they will be sent free of charge to the customer at his or her request as soon as possible.
If the distance contract is concluded electronically, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these general conditions may be made available to the electronically in such a way that it can be stored by the in a simple manner on a durable data carrier. If this is not reasonably possible, before the remote agreement is concluded, it will be indicated where the general conditions can be inspected electronically and that they will be sent electronically or otherwise free of charge at the customer’s .
In the that specific product or service terms and conditions apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis, and in the event of conflicting general terms and conditions, the customer may always rely on the applicable provision that is most favorable to him.

Article 4 – General conditions

We reserve the right to refuse service to anyone at any time and for any reason.
You understand that your content (except credit card data) may be transmitted unencrypted and may involve transmission over different networks; and changes to meet and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the or access to the Service or any contact on the website through which the Service is provided without express written permission from us.

Article 5 – The offer

If an offer has a limited period of validity or is made subject to conditions, this shall be expressly stated in the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable a proper assessment of the offer by the customer. If the entrepreneur uses images these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.
Each offer contains such information that it is clear to the customer what the rights and obligations are, which are attached to the acceptance of the offer. This concerns in particular:

The price including taxes;
The cost of delivery, if any;
The manner in which the agreement will be established and the actions required to do so;
Whether or not the right of withdrawal applies;
The method of payment, delivery or performance of the contract;
The deadline for acceptance of the offer, or the deadline for the price to be maintained;
The amount of the rate for distance communication if the cost of using the technique for distance communication is calculated on a basis other than the basic rate;
If the agreement is archived after its conclusion, in what manner it can be accessed by the customer;
The manner in which the customer can become aware of acts not wanted by him before the conclusion of the contract, as well as the manner in which he can rectify them before the conclusion of the contract;
Any languages in which, in addition to Dutch, the agreement may be concluded;
The codes of conduct to which the entrepreneur has subjected himself and the manner in which the customer can consult these codes of conduct electronically; and
The minimum duration of the distance contract in the case of a contract for continuous or periodic delivery of products or services.

Article 6 – The Agreement

The agreement, subject to the provisions of paragraph 5, comes into effect at the time of acceptance by the customer of the offer and fulfillment of the conditions set forth therein.
If the customer has accepted the offer electronically, the shall immediately confirm electronically the receipt of the acceptance of the offer. As long as the receipt of this acceptance has not confirmed, the customer can dissolve the agreement.
If the agreement is established electronically, the entrepreneur will take appropriate technical and organizational measures to protect the electronic transfer of data and ensure a secure web environment. If the customer can pay electronically, the entrepreneur will observe appropriate security measures for this purpose.
The shall include with the product or service to the customer the following information, in writing or in such a way that it can be stored by the customer in an accessible manner on a durable data carrier:

The visiting address of the business owner’s office to which the customer can address complaints
The conditions under which and the manner in which the customer can use the right of withdrawal, or a clear notification regarding the exclusion of the right of withdrawal;
The information about existing after-purchase service and warranties;
The data included in article 5 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this data to the customer before the execution of the agreement;
The requirements for termination of the contract if the contract has a duration of more than one year or is of indefinite duration.

If the entrepreneur has undertaken to deliver a series of products or services, the provision in the previous paragraph only to the first delivery.

Article 7 – Costs in case of withdrawal

If the customer exercises his right of withdrawal, at most the costs of return shipment shall be borne by him.
The will reimburse all payments received from the customer, including, if applicable, delivery costs, without delay and in any case within 14 days from the day it is informed of the customer’ decision to revoke the contract.
The shall make the refund using the same means of payment as that used by the customer during the original transaction, unless the customer has expressly agreed to a different means of payment and on the understanding that the customer may not incur any costs as a result of such refund.
Additional costs resulting from the customer’s explicit choice to opt for a mode of delivery other than the cheapest standard delivery offered by the company shall not be refunded by the entrepreneur.
Except where the company has offered to pick up the goods itself, the company may, in the context of sales contracts, wait refund until it has received all the goods back, or until the customer has proved that he has returned the goods, whichever comes first.

Article 8 – Exclusion of the right of withdrawal.

If the customer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the contract.
Exclusion of the right of withdrawal is only possible for:

Service contracts after full performance of the service if performance has begun with the express prior consent of the customer, and provided the customer has acknowledged that he loses his right of withdrawal once the company has fully performed the contract;
The supply or provision of goods or services whose price is subject to fluctuations in the financial market over which the has no control and which may occur within the withdrawal period;
The delivery of goods manufactured to the customer’s specifications, or clearly intended for a specific person;
The supply of goods which, after delivery, are by their nature irrevocably mixed with other products;
Contracts where the customer has specifically requested the company to visit him in order to perform urgent repairs or maintenance there; however, where on such a visit the company provides additional services not explicitly requested by the customer, or supplies goods other than replacement parts necessarily used to perform the maintenance or repairs, the right of withdrawal shall apply to those additional services or goods;
The delivery of sealed computer software whose seal has been broken after delivery;
The supply of digital content not on a tangible medium, if performance has begun with the customer’s express prior consent and provided the customer has acknowledged that he thereby forfeits his right of withdrawal;
The agreements for betting and lottery services.

Article 9 – The price

Prices for our products are subject to change without notice.
We reserve the right to change or discontinue the Service (or any part or content thereof) at any time without notice.
We are not liable to you or any third party for any change, price change, suspension or discontinuation of the service.
The prices mentioned in the offer of products or services include VAT.

Article 10 – Conformity and Warranty

The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability and the existing legal provisions and/or government regulations on the date of the conclusion of the agreement.
An arrangement offered as a guarantee by the entrepreneur, manufacturer or importer does not affect the rights and claims that the customer can assert against the entrepreneur in respect a shortcoming in the fulfillment of the obligations of the on the basis of the law and / or the remote agreement.
We are not responsible if the information on this site is not accurate, complete or current. The material on this site is general information only and should not be used as the sole basis for making decisions without consulting primary, more accurate, complete or current sources of information. Reliance on the material on this site is at your own risk.
We may provide you with access to third-party tools over which we do not control, have any control or input
You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations or conditions of any nature and without any endorsement. We shall not be liable in any way for or in connection with your use of optional third party tools
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and agree to the terms and conditions on which tools are by the relevant third party vendor(s).
We do not guarantee that your use of our service will be uninterrupted, timely, secure or error-free.

Article 11 – Delivery and execution

The entrepreneur will take the greatest possible care when receiving and executing orders for products and when assessing requests for the provision of services.
The place of delivery is the address that the customer known to the company.
Subject what is stated in article 6 of these general conditions, the company will execute accepted orders but at the latest within 30 days unless a longer delivery period has been agreed. If delivery is delayed, or if an order cannot or can only be partially carried out, the customer will be informed about this at the latest one month after the was placed. In that case, the customer has the to dissolve the agreement without cost, request an equivalent replacement product, or obtain possible compensation.
In of dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the customer as soon as possible, but at the latest within 30 days after dissolution.
If delivery of an ordered product proves impossible, the will make an effort to provide a replacement item. At the latest upon delivery, it will be reported in a clear and comprehensible that a replacement article is being delivered. With replacement articles, the right of withdrawal cannot be excluded. The costs of return shipment shall be borne by the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the of delivery to the customer, unless expressly agreed otherwise.

Article 12 – Duration transactions

The customer may terminate an agreement entered into for an indefinite period of time at any subject to agreed termination rules and a notice period not exceeding one month.
An agreement entered into for a definite period has a maximum term of two years. If it is agreed that in the event of the ‘s silence, the remote agreement will be renewed, the agreement continue as an agreement for an indefinite period of time and the notice period after continuation of the agreement will a maximum of one month.

Article 13 – Payment

Insofar as not agreed later, the amounts owed by the customer must be paid within fourteen days after delivery of the good or, in the case of an agreement to provide a service, within 14 days after delivery of the documents relating to this agreement.
When selling products to customers, general terms and conditions may stipulate partial or full payment in advance (during the withdrawal period). Where advance payment is stipulated, the customer may not assert any rights regarding the execution of the respective order or service(s) before the stipulated advance payment has been made.
The customer has the duty to immediately report inaccuracies in payment data provided or mentioned to the entrepreneur. In case of non-payment by the customer, the entrepreneur is entitled, subject to legal restrictions, to charge the reasonable costs made known in advance to the customer.

Article 14 – Complaints procedure

The entrepreneur has a sufficiently publicized complaint procedure and handles the complaint in accordance with this complaint procedure.
Complaints about the performance of the agreement must be submitted to the entrepreneur within a reasonable time, fully and clearly described, after the customer has found the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication of when the customer can expect a more detailed answer.
A complaint about a product, service or the entrepreneur’s service can also be submitted via a complaint form on the customer page of Ctrl+Cee’s website (www.ctrlcee.be). The complaint is then sent both to the entrepreneur in question and to Ctrl+Cee.
If the complaint cannot be resolved by mutual agreement, a dispute arises which is subject to the dispute settlement procedure. The customer can appeal to the customer ombudsman service. The customer has the possibility of a request for mediation via the Belmed platform of the Federal Public Service Economy
At any time, customers may file a complaint online with the European Commission at https://ec.europa.eu/odr/

Article 15 – Disputes

Contracts between the Entrepreneur and the Customer to which these general terms and conditions relate are exclusively by Belgian law.

Article 16 – Counterfeiting

The entrepreneur offers at all times only products that she purchases from the original manufacturers and their wholesalers. When in doubt about the authenticity of the products, the customer can find more information and tips on the website https://www.eccbelgie.be. If counterfeiting is suspected, the customer can always submit a complaint to the hotline https://meldpunt.belgie.be/meldpunt.

Article 17 – Additional or different provisions

Additional provisions or provisions deviating from these general conditions may not be to the detriment of the customer and must recorded in writing or in such a way that they can be stored by the customer in an accessible manner on a durable data carrier.

Article 18 – Modification of the general terms and conditions Ctrl+Cee

Amendments to these terms and conditions shall be effective only after they have been published in an appropriate manner, provided in the event of applicable amendments during the term of an offer, the provision most favorable to the customer shall prevail.

Article 19 – Identity theft and credit card fraud

To ensure the security of your online visit, Ctrl+Cee works exclusively with authorized security partners. Loss or theft of your identity data is thus to a minimum. Ctrl+Cee believes it has all possible and relevant precautions and thus acts as a normal, foresighted and careful online intermediary. Any identity theft or (financial) theft can therefore not be held against Ctrl+Cee.

Address Ctrl+Cee: Fonteinstraat 72 9400 Okegem Belgium

Article 20 – Responsibility for the rented equipment

1. The renter is at all times responsible for the rented equipment from the time of delivery until the time of its return to the entrepreneur.

2. The renter must use the rented equipment carefully and according to the entrepreneur’s instructions for use.

3.In case of damage, loss or theft of the rented equipment, the hirer is obliged to immediately the entrepreneur and compensate the damage or loss. The compensation for damage or loss will be determined based on the replacement value or repair cost of the equipment.

4. The lessee is not entitled to sublet, sell or otherwise transfer of the leased equipment to third parties.

Article 21 – Damage, loss or theft of rented equipment

1.The renter is obliged to return the rented equipment in the same condition in which it was received, for normal wear and tear.

2.If there is damage, loss or theft of the rented equipment, the renter must report it to the entrepreneur within 24 hours, with a detailed description of the damage or loss.

3.The renter is liable for all costs resulting from damage to or loss of the rented equipment, repair costs or the replacement value if the equipment cannot be repaired.

4.The hirer must not use the rented equipment for any purpose other than that for which it is intended and must provide due care and protection against loss or damage.

Article 22 – Insurance of the rented equipment

1.The renter is obliged to take out insurance for the rented equipment covering the risks of damage, loss or theft, unless otherwise agreed.

2.If the renter does not purchase insurance, the renter is fully responsible for the cost of damage, loss or theft of the equipment.

Article 23 – Return of the rented equipment.

1.The rented equipment must be returned on the agreed date and location in good condition and in full working order.

2.If the rented material is not returned after the agreed deadline, the renter will a penalty equal to the rental price per day the material is late.

3.If the rented material is damaged, the renter will be charged compensation to the replacement value or repair cost of the damaged material.

Article 24 – Liability for damages to third parties

1.The renter is fully liable for damage caused to third parties through the use of the rented equipment. The entrepreneur is in no way liable for such damage.

© 2023 Ctrl+Cee (https://www.ctrlcee.be). The information provided (general terms and conditions, privacy statement and disclaimer) is copyrighted by right, so the information may not be reproduced or communicated without the prior and written consent of Ctrl+Cee (info@ctrlcee.be). All applicable intellectual property rights are therefore retained.